Privacy Policy

Last Updated: December 9, 2025 | Effective Date: December 10, 2025

Welcome to clickinhk (hereinafter referred to as "this Website"), which is operated by Clickin Consulting Limited (hereinafter referred to as "we/us").
We respect and protect the personal information and privacy security of all users of this Website. This policy details how we collect, use, store, and protect your personal information, as well as the rights you are entitled to.

1. Scope of Application

This Privacy Policy applies to all visitors of this Website (including the main site, all subdomains, web-based products, embedded pages, etc.), including:

  • Unregistered website visitors;
  • Users who have registered an account on this Website;
  • Users who use functions such as forms, comments, and payments on this Website.

This policy does not apply to third-party websites/services (such as external websites linked to this Website and embedded third-party plug-ins). Third parties formulate their own privacy policies, and we assume no responsibility for them.

2. Personal Information We Collect

2.1 Information Collection for Unregistered Visitors (Anonymous Access)

Even if you do not register an account, we still collect the following necessary information (only to ensure the operation of the Website and optimize user experience):

  • Server Log Information: IP address, access time, access path, browser type, operating system version, network operator, device model, etc.;
  • Cookies and Similar Technologies Data: See Section 7 of this policy for details;
  • Page Interaction Information: Clicks, scrolls, dwell time, etc. (used to analyze page effectiveness, without identity association).

2.2 Information Collection for Registered Users

When you register an account on this Website, we collect the following information (all necessary to complete registration/services):

  • Basic registration information: Mobile phone number/email address, verification code, login password (stored in encrypted form), nickname;
  • Optional supplementary information: Avatar, gender, personal profile (collected only when you actively fill it in).

2.3 Information Collection During Function Usage

When you use the following functions, we collect corresponding information:

  • Form Submission: Name, mobile phone number, email address, message content, etc. in forms such as "Contact Us", "Leave a Message", "Registration", etc.;
  • Comment/Publish Content: Comments, articles, pictures, and other content you publish (please fill in public content carefully);
  • Payment/Transaction Functions: Order information, shipping address, payment-related information (only used to complete transactions, no complete bank card/payment account number is stored);
  • Customer Service Consultation: Records of your communication with customer service (text/screenshots) to resolve your issues.

2.4 Information Not Collected

We do not actively collect your sensitive personal information, including but not limited to: Identity card number, bank card number, religious beliefs, medical records, biometric information, etc., unless you voluntarily provide it and it is necessary to complete specific services.

3. Purposes of Using Personal Information

We only use the collected information within the following legal and necessary scope:

  • Ensure the normal operation of the Website: Verify the legality of access, prevent cyber attacks, and fix faults;
  • Provide core services: Account login, content publication, comment interaction, transaction completion, customer service response;
  • Optimize website experience: Analyze user behavior data, improve page design and function logic, and enhance access speed;
  • Security risk control: Identify abnormal access (such as batch crawlers, malicious login) to protect the rights and interests of the Website and users;
  • Compliance requirements: Comply with laws and regulations, and legitimate instructions from judicial/regulatory authorities;
  • Personalized recommendations (optional): With your consent, we will recommend relevant content/services based on your browsing history, and you can turn off this function at any time.

Without your explicit authorization, we will not use the information for any purposes other than those mentioned above.

4. Storage and Protection of Personal Information

4.1 Storage Period

  • Visitor logs/Cookie data: Stored for no more than 12 months, and automatically anonymized after expiration (cannot be associated with specific users);
  • Registered account information: Stored continuously during the account's existence, and deleted/anonymized within 15 working days after account cancellation;
  • Transaction/form information: Stored in accordance with legal and regulatory requirements (e.g., transaction records are retained for 3 years), and anonymized after expiration;
  • Public content (comments/articles): Stored continuously until you actively delete it, and cannot be recovered after deletion (except for content cached by search engines).

4.2 Storage Location

Your personal information is only stored on compliant servers within the territory of the People's Republic of China. If cross-border transmission is required (e.g., for overseas users), we will obtain your explicit consent in advance and comply with relevant cross-border data transmission regulations.

4.3 Security Protection Measures

We adopt industry-leading security technologies and management standards to protect your information:

  • Data encryption: Sensitive information (such as passwords, mobile phone numbers) is stored with irreversible encryption, and HTTPS protocol is used during transmission;
  • Access control: Only authorized personnel can access information, and must pass identity verification + operation audit;
  • Security audit: Regular vulnerability scanning and penetration testing are conducted to prevent data leakage/tampering/loss;
  • Emergency response: In the event of information leakage, we will take remedial measures immediately and notify users and regulatory authorities in accordance with regulations.

5. Sharing and Disclosure of Personal Information

We promise: We will not sell or rent your personal information to any third party, and only share it in limited scenarios as follows:

  • Obtain your explicit authorization: If you agree to share information with designated third parties (e.g., cooperative merchants);
  • Third-party service providers: Only to complete services (such as payment, logistics, SMS verification, statistical analysis). We will require service providers to comply with confidentiality obligations and only provide the minimum necessary information;
  • Legal and regulatory requirements: Such as complying with court judgments, rulings, and legitimate instructions from regulatory authorities;
  • Emergency situations: Disclose necessary information to protect the personal/property safety of users, us, or the public (e.g., prevent fraud, handle security incidents).

6. Rights You Are Entitled To

Whether you are a registered user or a visitor, you have the following rights:

  • Right to Access: Inquire about the personal information we collect about you and its usage;
  • Right to Correction: Correct inaccurate/incomplete personal information (such as nickname, mobile phone number);
  • Right to Deletion: Request the deletion of your personal information under applicable regulations (e.g., cancel account, delete comments);
  • Right to Withdraw Authorization: Turn off authorizations for Cookies, location, personalized recommendations, etc., at any time (may affect the use of some functions);
  • Right to Data Portability: Request us to export your personal information in a universal format (e.g., registration information, order records);
  • Right to Complain and Report: Complain about irregular information processing behaviors, and we will respond promptly.

Exercise method: Submit an application through the contact methods specified in Section 11 of this policy. We will reply within 15 working days, and may extend to 30 working days in special circumstances (with reasons explained).

7. Use of Cookies and Similar Technologies

Cookies are small text files stored on your device. This Website uses Cookies only to enhance user experience, and you can disable them through browser settings (some functions may be affected):

7.1 Types and Purposes of Cookies

  • Necessary Cookies: Ensure core functions of the Website (such as login status, form submission), cannot be disabled;
  • Functional Cookies: Record your preferences (such as language, page settings) to improve user experience;
  • Analytical Cookies: Collect access data through tools such as Baidu Statistics and Google Analytics to optimize the Website, without identity association;
  • Advertising Cookies: Used to deliver personalized ads with your consent, can be turned off in ad settings at any time.

7.2 Methods to Manage Cookies

You can manage Cookies through the following methods:

  • Chrome browser: Settings → Privacy and security → Site Settings → Cookies and site permissions;
  • Edge browser: Settings → Cookies and site permissions;
  • Mobile browsers: Refer to the privacy settings of the corresponding browser.

8. Information Processing of Third-Party Tools

This Website may embed third-party tools, whose information collection behaviors comply with their own privacy policies. We only authorize them to collect necessary information:

  • Statistical analysis tools: Baidu Statistics, Google Analytics (collect access data, no identity information);
  • Payment tools: WeChat Pay, Alipay (only collect necessary transaction information, we do not obtain your payment account password);
  • Social sharing tools: WeChat, Weibo sharing plug-ins (triggered only when you click to share, information collection is controlled by third parties);
  • Advertising delivery tools: Such as Tencent Ads, ByteDance Ads (collect behavior data only with your consent).

You can visit the official websites of third-party tools to view their privacy policies and understand detailed information processing rules.

9. Protection of Minors

This Website is not intended for minors under the age of 14. If you are a minor aged 14-18, you must use this Website under the guidance of a guardian and with the guardian's consent to this Privacy Policy.

If we find that we have collected a minor's information without the guardian's consent, we will immediately stop collection and delete the relevant information. If a guardian finds that a minor's information has been improperly collected, they may contact us for handling.

10. Updates to This Privacy Policy

We may update this policy in accordance with changes in laws and regulations and adjustments to Website functions. Update rules:

  • Regular updates: Publicized on the Website's homepage/Privacy Policy page, effective 7 days after publicity;
  • Major updates (e.g., significant adjustments to information collection scope or usage purposes): Notified through pop-ups, SMS/email, and effective only after your confirmation and consent.

You can visit this page at any time to view the latest version of the Privacy Policy.

11. Contact Us

If you have any questions, suggestions, or complaints about this Privacy Policy, you can contact us through the following methods:

  • Official Customer Service: +852 9466 3680;
  • Contact Address: Unit 7B, Hyde Centre, 18 Luard Road, Wan Chai, Hong Kong;

We will reply to your feedback within 15 working days, and may extend to 30 working days for complex issues with progress explained to you.